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技术支持
TECHNICAL SUPPORT
服务支持
Service Support
01
Service Philosophy
服务理念
正品保真为基，专业技术为核，全链贴心服务，长期协同共赢
上海镭茂作为德国 Quada 柯特激光焊丝大中华总代理，坚守原装正品不替代的服务底线；依托德系焊接技术工艺，搭建售前选型方案、售中品质跟进、售后技术支持全流程闭环服务。针对各类模具钢材匹配适配焊丝、焊机成套方案，现场工艺指导、故障快速响应，切实解决客户焊接裂纹、砂眼、色差痛点，以稳定品质与专业技术助力模具制造企业降本增效。
Authentic authenticity as the foundation, professional technology as the core, attentive service throughout the entire chain, long-term collaborative win-win
As the general agent of Quada laser welding wire in Greater China, Shanghai Laimao adheres to the service bottom line of original and genuine products that cannot be replaced; Based on German welding technology and processes, we provide a closed-loop service for pre-sales selection, quality follow-up during sales, and after-sales technical support throughout the entire process. A complete set of solutions for matching welding wires and welding machines for various types of mold steel, providing on-site process guidance and quick response to faults, effectively solving customer welding cracks, sand holes, and color difference pain points, and helping mold manufacturing enterprises reduce costs and increase efficiency with stable quality and professional technology.
02
Service Network
服务网络
全国统一服务热线：021-64149696 / 64148686
总部地址：上海市闵行区金都路3000号1215室
National Unified Service Hotline: 021-64149696/64148686
Headquarters Address: Room 1215, No. 3000 Jindu Road, Minhang District, Shanghai
04
After-sales service guarantee
售后保障
上海镭茂建立以上海总部为核心、覆盖全国的售后服务体系，7×24 小时线上技术支持全覆盖。 耗材端：德国柯特原装焊丝质量问题免费换新，免费提供焊接试样、材质参数与冶金工艺支持； 设备端：激光焊机整机一年质保，分区工程师快速上门维修、装机调试、定期保养； 同步提供现场工艺培训、高难度模具焊补代工、原厂备件长期供应，售前选型、售中落地、售后维保一站式闭环服务，为全国模具制造企业持续解决激光焊接各类生产难题。
Shanghai Laimao has established an after-sales service system with its Shanghai headquarters as the core and covering the whole country, with 24/7 online technical support for full coverage. Consumables end: Free replacement for quality issues with original German Corte welding wire, and free provision of welding samples, material parameters, and metallurgical process support; Equipment end: The laser welding machine comes with a one-year warranty, and zone engineers provide quick on-site maintenance, installation and debugging, and regular maintenance; We provide on-site process training, high difficulty mold welding and repair outsourcing, long-term supply of original spare parts, pre-sales selection, in sales implementation, and after-sales maintenance one-stop closed-loop services to continuously solve various production problems of laser welding for mold manufacturing enterprises across the country.
联系方式/Contact
地址：上海闵行区金都路3000号1215室
电话： +86-21-64149696, +86-21-64148686
传真：+86-21-54397257
QQ: 1390331936 2386783267 231085517
Email: info@greatmark.com.cn
品质问题或假货投诉电话：+86-13761385269
Address: Room 1215, 3000 Jindu Road, Minhang District, Shanghai
Phone:+86-21-64149696,+86-21-64148686
Fax:+86-21-54397257
QQ: 1390331936 2386783267 231085517
Email: info@greatmark.com.cn
Complaint hotline for quality issues or counterfeit goods:+86-13761385269
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